Delivery information

At Olympus Gates, we are committed to providing efficient and dependable shipping services for your orders. Please review the details of our shipping policy below:

1. Order Processing:

Upon receiving your order, we will meticulously process and prepare it for shipment. This process typically takes between 3 to 15 business days. Please note that processing times may vary, especially during peak seasons or promotional periods.

2. Shipping Methods and Delivery Time:

The shipping method and delivery time vary depending on the specific product and your location. Please refer to the product description or packaging for information on the estimated delivery time.

3. Warranty Claims:

If you encounter a manufacturing defect covered by the warranty, please reach out to our customer service team within the warranty period. You may be required to provide proof of purchase.

We reserve the right to assess the product and determine if the defect falls under the warranty coverage.

4. Warranty Remedies:

In the event of a confirmed manufacturing defect, we will, at our discretion, either repair or replace the defective product.

If an exact replacement is unavailable, we may offer a comparable product of equal value.

Any repaired or replaced product will be covered for the remaining duration of the original warranty period.

5. Our warranty does not extend to damage or defects resulting from:

• Normal wear and tear
• Improper use, abuse, or negligence
• Accidents, alterations, or unauthorized repairs
• Failure to follow product care instructions
• Damage caused by external factors, such as fire, water, or natural disasters

6. Limitations:

To ensure successful delivery, it is crucial to provide accurate and complete shipping information. Please double-check your shipping address and contact details before finalizing your order. We cannot be held responsible for delays or delivery failures caused by incorrect or incomplete addresses.

7. Undeliverable or Returned Packages:

If a package is undeliverable or returned to us due to reasons beyond our control (e.g., incorrect address, failure to pick up the package), we will contact you to arrange for reshipment. Additional shipping charges may apply in such cases.

8. Shipping Restrictions:

Certain items may be subject to shipping restrictions or regulations based on their contents or destination. If any such restrictions apply to your order, we will promptly notify you and work towards finding a suitable solution.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure a seamless shipping experience for your Olympus Gates order.