Returns Policy

At Olympus Gates, we strive for your complete satisfaction with our products. If you are not entirely happy with your purchase, we offer a straightforward return policy. Here are the guidelines for returns:

1. Eligibility for Returns:

Items must be in their original condition, unused, and in the original packaging to qualify for a return. Customized or personalized items are only eligible for return if they are damaged or defective upon arrival.

2. Time Frame for Returns:

Returns must be initiated within 14 days from the date of delivery. Please contact our customer support promptly to begin the return process.

3. How to Initiate a Return:

Email our customer service team at [contact email] to request a return authorization. Ensure the item is securely packed in its original packaging with all accessories included. Affix the return authorization number on the package. Use a trackable shipping service to return the item. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

4. Processing Refunds or Exchanges:

Once we receive and inspect your return, we will proceed with the refund or exchange. Refunds are issued back to the original payment method within 5-7 business days. Exchanges are subject to product availability; if the desired item is not in stock, we will offer a refund or alternative. Original shipping charges are non-refundable, except in cases of error-related returns.

5. Handling Damaged or Faulty Items:

If your item arrives damaged or faulty, please notify our customer service team immediately with detailed descriptions and photos of the issue. We will cover the return shipping costs for defective items and arrange for a refund or replacement.

6. Items Not Eligible for Returns:

Certain items, such as undergarments, may not be eligible for return due to hygiene or other reasons. Please refer to the product descriptions or contact our customer service for clarification.

7. Exceptions to the Return Policy:

Items purchased from third-party vendors or sellers are not covered by our return policy. Customers should refer to the specific return policies of these third parties.

For further assistance or detailed information regarding our return policy, please contact our customer support at [email protected]. We are committed to providing exceptional service and ensuring your satisfaction with every purchase from Olympus Gates.